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CADOU LA FIECARE COMANDĂ ȘI TRANSPORT GRATUIT DE LA 500 DE LEI 

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RETURN POLICY
ShapeStudio3D

At ShapeStudio3D, we want every customer to be completely satisfied with their purchase. If the product does not meet your expectations, you have the right to request a return within 30 calendar days from the date of delivery.

GENERAL CONDITIONS

  • Returned products must be in the same condition in which they were delivered: unused, unworn, without signs of damage, in the original packaging and with all labels intact.

  • Proof of purchase is required (invoice, receipt or confirmation email).

  • The cost of the return is borne by the customer, except in cases where the product is defective or incorrectly delivered.

  • Refunds are made only after receiving and checking the product in our warehouse.

RETURNS IN ROMANIA

  • Completează formularul de retur pe care îl vei primi prin e-mail.

  • Vei primi apoi o etichetă de retur și instrucțiunile de predare a coletului la punctul de livrare indicat.

  • După ce primim produsul, îți vom rambursa valoarea produsului (fără taxele de transport) în cel mult 10 zile lucrătoare.

  • Dacă dorești un schimb de produs, poți plasa o nouă comandă.

PRODUCTS THAT CANNOT BE RETURNED

  • Customized products (color, size, inscriptions, special orders).

  • Products made to order or in limited edition.

  • Items purchased with special discounts or in promotional campaigns.

  • Digital gift cards or discount codes.

repayment

After the return is approved, the refund is automatically made via the original payment method, within up to 10 business days.
If more than 15 business days have passed since the return was confirmed and you have not received the refunded amount, please contact us.

RIGHT OF WITHDRAWAL IN THE EUROPEAN UNION

Conform legislației Uniunii Europene, ai dreptul să returnezi produsul în termen de 14 zile calendaristice de la primire, fără a fi necesar să justifici decizia.
Se aplică aceleași condiții privind starea produsului și dovada achiziției.

CONTACT DETAILS RETURN

Email: shapestudio3d.design@gmail.com
Return address:
ShapeStudio3D, Complexului Street no. 3,
Sector 3, Bucharest, Romania

Free delivery

Nation

We deliver anywhere in the country, quickly and safely.

Satisfaction guaranteed or your money back

You can return the products within 14 days.

Premium customer support

We are here to help you, whenever you need it.

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